The effectiveness of a POS system highly depends on the features. Therefore, you need to be very careful to ensure that the software you are intending to buy has all the necessary features. You will find that the features of POS system are very different. This makes it easier for you to choose the one that suits your business.
The price of these systems also varies from one POS system to the other. The most expensive ones are the best since they come with very advanced features. If you are not sure which features you should check when buying a POS system, we have outlined some of the most important features a POS system should have irrespective of your business. Check them below.
- Training tools
Your POS system will be useless if it is not easy to use. Some software comes with very complicated features. This can lead to waste of time when trying to figure out how it works. If possible, look for a software which comes with video tutorials to guide you on how to navigate through the menu.
There are companies which provides demo features that acts as training tools. This makes your work easier especially when recruiting new employees since they can easily learn how the system works from the demos.
- Inventory management
Without a POS system, it can be a bit hard to keep proper records of your inventory. With a good POS system, you are able to keep track of your records easily and in a more convenient manner. When searching for a POS system, check whether it has inventory management features which you would require in your business.
- Customer experience
Customers are very important for every business. If you really want to succeed in your business, look for a system that provides the best customer experience. Such a system should allow customers to get their orders on time, know about your latest offers, provide different payment methods and should allow customers to make their orders online. Today you can find a POS that entices your customers with loyalty programs and gift cards. A good customer experience will help to improve your business brand.
- Data Reporting
If you want to succeed in your marketing strategy, you need to have a system that collects reliable data. A good POS system should be able to collect and store important data automatically. For example, it should be able to collect the data of items sold, number of customers, type of sales, date among other details. When you know the numbers, it will be easy for you to determine tour target market.
- Price
If you are starting a new business and you have a limited budget, you can start with a free POS system. However, you need to be very careful because most of the free systems may lack the necessary features. Most of the expensive POS systems come with advanced features and they are very reliable.
If you already have an established business, just look for a system with all the necessary features irrespective of the cost. These systems will save you some operational costs if used correctly. Such a system will also boost the productivity of your employees.
- Support
The company should be able to provide support in case there is a problem. It can be very frustrating when the systems faild to function. A good company should offer live chats, email support or phone calls in case there is a problem. It should also be in a position to respond immediately. Investing in such a system will give you peace of mind as you run your business.
- Payment Card Industry Agreement (PCI)
This one is one of the most important features you should check because it ensures that the customer’s card details are well protected. As a result, it will help you to build trust with your customers. If your POS does not have the feature, you may face legal issues.
- Internet enabled
A good POS should provide online access. Such a system will allow you to manage your business wherever you are. This feature is very important if you have different types of businesses. It should also be mobile enabled. This will give you access to the features easily through the mobile app.
Conclusion
Whether you are starting a new business or you already have a running business, a POS system is among the most important things you must have. This means that you should ensure that the software you have chosen will help you to perform the kind of tasks you require in running your business. You should also chose according to the type of your business since the features varies according to the type of a business. Irrespective of the price, ensure that the software you have chosen have all the above features. They are the most basic and every business will need them at a certain point.
